Return & Refund Policy
Last updated: 29 September 2025
At The Saree Box, we want you to love your purchase. If you are not completely satisfied, we offer a simple and transparent 3-Day Return Policy as described below.
1. Eligibility for Returns
-
You may request a return within 3 calendar days from the date of delivery.
-
To be eligible, the item must be:
-
Unused, unworn, and in its original condition
-
With all original tags, packaging, and invoice intact
-
-
Returns are not accepted for:
-
Sarees or products that have been used, washed, or altered
-
Clearance / sale items (unless defective or damaged)
-
Customized / made-to-order products
-
2. Return Process
-
Email us at karthik.thesareebox@gmail.com within 3 days of delivery with:
-
Order number
-
Reason for return
-
Photos of the product (if damaged/defective)
-
-
Our team will review your request and provide approval and pickup instructions if eligible.
-
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
3. Refunds
-
Approved refunds will be processed to your original payment method within 5–7 business days (excluding bank processing time).
-
For COD orders, refunds will be issued via bank transfer or store credit.
-
Shipping charges (if any) are non-refundable unless the return is due to a defective/damaged item.
4. Exchange Policy
We currently do not offer direct exchanges. You may place a new order after your return is processed.
5. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 24 hours of delivery with clear photos/video. We will prioritize a replacement or full refund (including shipping charges).
6. Contact Us
For return or refund queries, reach out to:
The Saree Box
No 3, Rani Anna Street, Semba Goundar Colony, Suleswaranpatti Post, Pollachi – 642006
📧 Email: karthik.thesareebox@gmail.com